Westace Casino Terms & Conditions

1. General terms and acceptance

These Terms and Conditions form a legal agreement between you and Westace Casino in relation to your use of the website, account facilities, games, payment services and any other services made available through the platform. References to Westace Casino, we, us or our mean the operator of the relevant service. References to you or your mean the person accessing or using the service.

By visiting the website, registering an account, depositing money, placing a bet or otherwise using a service, you confirm that you accept these Terms. If you do not agree with any part of them, you must not use the website or create an account. Other policies shown on the website may also apply, including privacy information, responsible gambling information, promotional terms and game-specific rules. Where a specific term conflicts with these Terms, the specific term may apply to the relevant service or promotion.

• You must use the website only for lawful purposes and in accordance with these Terms.
• You are responsible for reading the current version of these Terms before using the service.
• You must not use the website in a way that could damage, overload, disrupt or interfere with its operation or security.
• You must not copy, modify, distribute or commercially exploit website content unless you have our written permission.
• You must not use another person's account, payment method or personal information.
• You must comply with all laws that apply to you, including laws relating to online gambling, payments, taxation and consumer protection.

The website and its services may not be available in every location. You are responsible for confirming that your use of the service is lawful where you are physically located. Accessing the website from Australia does not remove your responsibility to understand and comply with applicable Australian laws and any other local requirements. We may restrict access to a service where we consider that access is not permitted or appropriate.

These Terms apply from the date you accept them and remain in effect while you use the service. Certain provisions, including those relating to payments, account records, intellectual property, liability, disputes and unlawful conduct, may continue to apply after an account is closed.

2. Eligibility, registration and account security

You must be at least 18 years old to use Westace Casino services. By registering, you confirm that you meet the minimum legal age applicable to you and that you are not prohibited from gambling. We may require reliable evidence of age and identity before allowing an account to be used, before processing a withdrawal or at any other time.

When creating an account, you must provide information that is accurate, current and complete. This may include your name, date of birth, residential details, contact information and payment information. You must update your details if they change. Providing false, misleading or incomplete information may result in an account being restricted, suspended or closed, and may affect the handling of funds or transactions.

Identity and verification checks

We may carry out customer due diligence, age verification, identity checks, payment checks and other compliance reviews. You agree to provide documents or information reasonably required for these purposes. Documents should be genuine, readable, current where relevant and belong to you. We may also use information from appropriate verification providers or other lawful sources.

A transaction or withdrawal may remain pending while a review is completed. We may refuse, reverse or delay a transaction where information is missing, inconsistent or cannot be verified, or where doing so is required by law, regulation, fraud prevention procedures or responsible gambling controls. We will handle verification information in accordance with our privacy information and applicable privacy obligations.

Your account responsibilities

• You may only create and use an account for yourself, unless we expressly allow otherwise.
• You must keep your username, password, authentication details and devices secure.
• You must not share your account credentials or allow another person to access your account.
• You must notify us through the available support process if you suspect unauthorised access, lost credentials or suspicious activity.
• You are responsible for activity carried out through your account until we have had a reasonable opportunity to secure it.
• You must not create an account on behalf of another person or use an account to conceal the identity of the person gambling.

We may limit the number of accounts that one person, household, device, payment method or other related party can operate. Multiple accounts, duplicate registrations or accounts connected with prohibited activity may be closed or consolidated. Any review will be carried out in accordance with applicable law and our internal procedures.

3. Deposits, withdrawals and games

Depositing funds

You may deposit funds only using a payment method that is in your name or that you are authorised to use. You must follow the instructions shown on the website and provide information requested by the relevant payment provider or by us. We do not accept responsibility for delays, charges, reversals or restrictions imposed by your bank, card issuer, e-wallet provider or other payment service.

Funds credited to your account are intended for lawful gambling activity and may not be used for any unlawful purpose. You must not deposit money that comes from illegal activity, belongs to another person or that you cannot afford to lose. We may reject or return a deposit, place it on hold or restrict an account where a transaction appears unusual, unauthorised, fraudulent or inconsistent with the information provided.

Withdrawals and account balances

Subject to verification, applicable rules and any valid restrictions, you may request a withdrawal of eligible funds through the methods made available on the website. We may return funds to the original payment method, request further information or use another permitted method where necessary for security, compliance or payment processing reasons. A withdrawal request does not guarantee that funds will be released immediately.

You are responsible for checking that your account balance, deposit history, withdrawal requests and game records are accurate. If you believe that a transaction or balance is incorrect, you should raise the issue promptly through the available support channel. We may correct clear errors, including errors caused by technical faults, incorrect credits or incorrect game results. Where an error affects a bet or transaction, the relevant record may be cancelled, corrected or settled according to the applicable game rules.

Game participation

You must review the rules, stake information and any other instructions for a game before participating. A bet is generally treated as accepted when it is recorded by our systems, unless it is rejected, cancelled or affected by a clear technical or operational error. You should check that the stake and game selection are correct before confirming a transaction.

Game outcomes are determined by the relevant game system and applicable rules. We do not guarantee that a particular result, return or level of play will occur. If the website becomes unavailable, a communication is interrupted or a technical issue affects a game, we may investigate the event and take reasonable steps to correct or settle affected transactions.

Promotions and bonuses

Promotions, bonuses, rewards and promotional credits are subject to the terms displayed with the relevant offer. Those terms may include eligibility requirements, qualifying transactions, game restrictions, expiry conditions, wagering requirements, maximum values or withdrawal conditions. You should read the applicable offer terms before opting in or using a promotion.

We may withdraw, amend or cancel a promotion where permitted by its terms or where necessary because of an error, misuse, suspected fraud, technical issue or a change in legal or operational requirements. A person must not claim a promotion more than once where the offer is limited to one person, account, household or other defined group. Using multiple accounts or coordinated activity to obtain an unfair promotional advantage is not permitted.

4. Responsible gambling, privacy and acceptable use

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. You should only gamble with money you can afford to lose and should set personal limits on your time and spending. Never chase losses, gamble while under the influence of alcohol or drugs, or borrow money to gamble.

We may make tools and information available to help you manage your gambling. These may include deposit limits, session reminders, activity statements, temporary breaks, account restrictions or self-exclusion options. The availability and operation of a tool may depend on the service, your account status and applicable requirements. You are responsible for selecting appropriate limits and following the instructions for using any control.

If gambling is causing concern for you or someone close to you, stop using the service and seek support from an appropriate gambling help organisation, health professional or financial counsellor in your area. You may also ask us about the responsible gambling options available through the website. A request to close or restrict an account may be subject to necessary identity or security checks.

Privacy and communications

We collect, use, store and disclose personal information as described in our privacy information and as permitted or required by law. This may include information needed to provide services, verify identity and age, process payments, prevent fraud, meet compliance obligations, improve the website and respond to enquiries.

You agree that we may send service-related communications, such as security notices, account messages, transaction confirmations, changes to these Terms and information needed to operate your account. Marketing communications may be managed through the preferences or unsubscribe options made available to you, subject to messages that must be sent for legal, security or operational reasons.

Prohibited conduct

• Fraud, money laundering, theft, deception or any other unlawful activity.
• Using software, scripts, bots, automated tools or devices intended to interfere with the website or gain an unfair advantage.
• Exploiting a fault, vulnerability, pricing error or promotional error.
• Attempting to bypass identity, age, location, security, account or responsible gambling controls.
• Introducing malicious code or attempting to obtain unauthorised access to systems, accounts or data.
• Harassing staff, other customers or service providers, or submitting abusive, threatening or deliberately misleading information.

5. Suspension, changes, liability and disputes

Suspension and closure

We may suspend, restrict or close an account where we reasonably consider that you have breached these Terms, provided inaccurate information, failed a verification check, engaged in prohibited conduct, created a risk to the website or other customers, or where action is required by law or a relevant authority. We may also suspend a service for maintenance, security, technical or operational reasons.

If your account is closed, you must not attempt to create or use another account without permission. Subject to applicable law, valid account funds may be returned after checks are completed. Funds may be withheld or dealt with differently where they are connected with fraud, unlawful activity, a breach of these Terms, an unresolved payment issue or another lawful reason. We may retain records required for legal, security, compliance and dispute management purposes.

Website availability and liability

We aim to provide a reliable service but do not guarantee that the website, games, account facilities or payment functions will always be available, uninterrupted, secure or free from errors. Access may be affected by maintenance, telecommunications networks, devices, browsers, internet service providers, payment providers or events outside our reasonable control.

To the extent permitted by law, we are not responsible for losses caused by your failure to keep account details secure, your use of an incompatible device or connection, a third-party service, an event outside our reasonable control, or your breach of these Terms. Nothing in these Terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Changes to these Terms

We may update these Terms from time to time to reflect changes to the service, law, regulation, security procedures or business operations. The current version will be made available on the website, with the effective date or other notice where appropriate. If you continue to use the service after updated Terms take effect, you will be treated as having accepted them. If you do not agree with an update, you must stop using the service and follow the available process for closing your account.

Questions and complaints

If you have a question, believe a transaction is incorrect or wish to make a complaint, please use the support or contact process provided on the website. Include enough information for us to identify the relevant account, transaction, game or issue, but do not send passwords or unnecessary sensitive information. We may request further details to verify your identity and investigate the matter.

We will review complaints in accordance with our internal procedures and applicable requirements. You should allow reasonable time for an investigation, particularly where identity checks, payment providers, game records or third parties are involved. These Terms are intended to be read consistently with applicable Australian law and any mandatory rights or protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.