Betting Rules

1. General betting conditions

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to your activity. You must use the website lawfully and comply with all requirements that apply to you in Australia or in the location from which you access the service. If gambling is not permitted for you, you must not place a bet.

You must be of legal gambling age and provide accurate, current information when requested. Westace Casino may carry out age, identity, location, payment and account checks. A bet may be suspended, declined or cancelled if the required checks cannot be completed, if information is incomplete or inaccurate, or if the activity appears to breach these rules or applicable requirements.

Only one person may use an account, and the account holder is responsible for all activity carried out through it. Keep your login details private and tell the operator promptly if you believe another person has accessed your account. You must not permit anyone else to place bets using your account or use another person’s account.

• Use the account only for your own betting activity.
• Provide information that is truthful, complete and kept up to date.
• Do not attempt to bypass account, location, age or identity controls.
• Do not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• Read the rules for the relevant market or game before confirming a bet.
• Keep a record of important bets, transactions and account communications where appropriate.

These rules may be updated from time to time. The version available when a bet is placed will generally be relevant to that bet, unless a correction is required by law, a technical issue or an obvious error. You should review the current rules before using the website.

2. Placing and accepting bets

Before placing a bet, check the selected event, market, outcome, odds, stake and any applicable conditions. A bet is normally submitted by selecting the relevant option and confirming the required instruction. It is your responsibility to check the details before confirmation. If the website provides a bet slip or confirmation screen, review it carefully before submitting.

A bet is not necessarily accepted merely because it has been entered, displayed on a screen or deducted from an available balance. Acceptance normally occurs when the bet is recorded by the betting system and a confirmation is made available. If a bet is rejected, not recorded or shown as pending, you should not assume that it has been accepted.

The available odds, prices, markets and bet types may change before acceptance. A displayed price is not a guarantee that the same price will apply when the bet is confirmed. Where the system indicates a change, review the updated details before proceeding. If you do not accept the revised details, do not confirm the bet.

Bet confirmation and records

After acceptance, check your account history, bet slip or other confirmation record to make sure the bet has been recorded correctly. Keep the reference or confirmation information if you need to ask about a bet later. If the details in your account history differ from your understanding, do not place another bet to try to correct the issue. Review the relevant record and raise the matter through the available support process.

Minimum and maximum stakes

Minimum and maximum stake amounts may apply to particular games, markets, accounts or betting products. Any applicable restriction will usually be shown before confirmation or in the relevant product rules. A requested stake may be reduced, refused or subject to different conditions where a limit applies. The existence or amount of a limit can vary and should not be assumed unless it is displayed or stated in the applicable rules.

Technical interruptions

Internet connections, devices, payment services and software can experience delays or interruptions. You should not rely on a delayed screen as proof that a bet was accepted. If a connection is interrupted after you submit a bet, check your account history before trying again. Duplicate bets caused by repeated submissions may be treated as separate bets if each one was accepted.

3. Results, settlement and corrections

Bets are settled using the official result or result source specified in the relevant market or game rules. The method of settlement can differ between products. For example, a sports market may depend on an official event result, while a casino game is settled according to the result generated by that game. If a market has special settlement conditions, those conditions take priority over general wording.

Results may be updated if an official source corrects an error or if the initial result was incomplete. A settlement may therefore be reviewed or changed when necessary to reflect the applicable rules. A later result, appeal or change that is outside the stated settlement conditions will not necessarily affect a settled bet.

Cancellations, void bets and abandoned events

A bet may be cancelled, voided or otherwise treated as not having action where the event, market or game is cancelled, abandoned, postponed beyond the permitted period, offered in error, or affected by a material technical problem. The outcome depends on the relevant product rules and the circumstances. Some parts of a multiple bet may remain valid even when another selection is void, but this will depend on the applicable terms.

If an event is postponed, the market may remain open, be rescheduled or be treated as void depending on the rules for that market. Do not assume that a postponed event is automatically cancelled. The applicable rules may also address changes to venues, participants, event formats or scheduled times.

Obvious errors and incorrect information

An obvious error may include an incorrect price, market description, result, participant, event time or settlement instruction that a reasonable player would recognise as a mistake. If an obvious error occurs, the affected bet may be corrected, recalculated or voided in line with the applicable rules. Westace Casino may also correct account records where a technical or administrative error has caused an incorrect balance or settlement.

If a bet has been settled incorrectly, the settlement may be reviewed. You should not spend or transfer funds that appear in your account because of an error. An adjustment may be made where permitted by the applicable rules, and you may be asked to return funds that were paid in error.

Cash-out and special features

Where a cash-out, early settlement or similar feature is made available, it may be subject to availability, timing, market conditions and technical requirements. A request is not effective until it is confirmed by the system. A feature can be suspended or unavailable, and a displayed amount can change before confirmation. The specific terms shown with the feature apply to its use.

4. Account, payments and prohibited activity

Bets may only be placed using funds available in your account through an approved payment method. You must have the right to use any payment method linked to your account. Payment details may be checked, and transactions can be delayed, declined or reversed where verification is required or a payment provider does not approve the transaction.

You must not attempt to manipulate the website, interfere with betting systems, exploit a software fault, use automated tools without permission or obtain an unfair advantage through technical or deceptive means. Collusion, account sharing, identity misuse, fraudulent payment activity and attempts to avoid responsible gambling controls are also prohibited.

• Do not place bets using money obtained unlawfully or belonging to another person.
• Do not create or control accounts for the purpose of avoiding a restriction or account decision.
• Do not submit false documents or misleading information during a review.
• Do not interfere with another player’s account or betting activity.
• Do not use a system fault, pricing error or processing delay for an improper advantage.
• Do not attempt to reverse a payment or dispute a legitimate transaction without a valid reason.

Where prohibited or suspicious activity is identified, access may be restricted while the matter is reviewed. Bets may be suspended and transactions may be held or reviewed where permitted. Any action taken will depend on the circumstances, the applicable terms and relevant legal or compliance requirements.

5. Responsible betting and questions about a bet

Betting should be an entertainment activity, not a way to solve financial problems or recover losses. Set a budget before you play and only use money you can afford to lose. Take regular breaks, avoid betting when upset or under the influence of alcohol, and do not chase losses by increasing your stakes.

• Set personal spending and time limits before starting.
• Keep betting separate from essential household expenses.
• Treat wins as uncertain and never rely on them as income.
• Use available account controls, restrictions or self-exclusion options if betting is no longer enjoyable or manageable.
• Speak with a trusted person or an appropriately qualified support service if gambling is causing concern.

If you have a question about a bet, first check the bet history, confirmation details and rules for the relevant market or game. Keep the date, time, selection and reference information available when making an enquiry. Questions may be reviewed against system records, event information and the applicable terms. No change to a bet can be assumed unless it is confirmed through the authorised account or support process.

If these Betting Rules conflict with a product-specific rule, the product-specific rule will generally apply to that product. If there is a conflict with the Westace Casino Terms and Conditions or a legal requirement, the applicable terms or requirement will take priority. By continuing to use the website, you acknowledge that you are responsible for reading the rules that apply to each bet before confirming it.