Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game result is uncertain, and previous results do not change the chances of future results. A win is never owed because you have lost, and a losing run cannot be corrected by placing larger or more frequent bets. Keep this in mind whenever you use an online casino.

Only gamble if you are legally permitted to do so and meet the applicable minimum age requirement. In Australia, gambling products are intended for adults. You should also check the laws that apply in your state or territory and make sure that online gambling is lawful for you. Westace Casino is not a substitute for financial planning, employment income or professional advice.

Before you start

• Decide how much money and time you can afford to spend before opening a game.
• Use only disposable income, never rent money, household bills, borrowed money or credit intended for essential expenses.
• Accept that your planned amount may be lost and do not play with money you cannot afford to lose.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover from a previous loss.
• Read the relevant game information and understand the rules, winning conditions and risks before placing a bet.
• Keep gambling separate from other parts of your routine, such as work, study, family time and sleep.

A useful personal rule is to decide your maximum spend before you play and stop when that amount has been reached. Do not treat a deposit, bonus, win or withdrawal as available money for further gambling without first considering your overall budget. Setting a clear stopping point can make it easier to keep a recreational activity within safe boundaries.

Plan your play and use available controls

Planning helps you stay aware of your gambling. If account controls are available, use them before you begin or as soon as you notice that your play is becoming difficult to manage. The exact controls, settings and availability may depend on the account, product and applicable requirements. Check the current options in your account or contact the available customer support channel for assistance.

Safer gambling tools

• Deposit limits can restrict the amount added to an account over a selected period.
• Wagering or spending limits can help you manage the amount used for play where this option is available.
• Loss limits can help define the maximum amount you are prepared to lose during a set period.
• Time reminders or reality checks can prompt you to review how long you have been playing.
• Session breaks can create a pause and help you decide whether you still want to continue.
• Temporary time-outs can prevent access for a chosen period while you take a break.
• Self-exclusion can restrict access for a longer period when a complete break from gambling is needed.
• Account history and transaction records can help you review deposits, withdrawals, results and time spent.

Choose limits that reflect your real budget rather than an amount you hope to win. A limit should be affordable even if it is fully used. Once a limit is reached, do not try to bypass it by opening another account, using another payment method or asking someone else to gamble on your behalf. If you cannot keep to a limit, stop playing and seek support.

It can also help to use practical habits such as keeping gambling apps and websites away from work devices, turning off promotional notifications, avoiding gambling late at night and reviewing your account activity regularly. These steps do not remove the risk of gambling, but they can make your decisions more deliberate and reduce impulsive play.

Recognise when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, background or previous experience. It may develop gradually, and a person may not recognise the impact until gambling has affected money, relationships, work, study, health or daily responsibilities. You do not need to wait for a serious financial loss before taking action.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Thinking about gambling frequently or feeling restless when you try to stop.
• Increasing the size or frequency of bets to achieve the same excitement.
• Chasing losses by continuing to gamble or betting more to win money back.
• Borrowing money, selling possessions or using essential funds to gamble.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Missing work, study, appointments, sleep or other responsibilities because of gambling.
• Feeling anxious, irritable, guilty, ashamed or low after gambling.
• Arguing with people close to you about gambling or withdrawing from normal activities.
• Trying to cut down or stop but finding that you cannot do so without help.

One warning sign may be enough to justify a break and an honest review of your gambling. If several signs apply, stop playing and seek independent help. Do not try to solve gambling-related problems by gambling more. Further play can increase financial and emotional pressure and make it harder to regain control.

Steps you can take now

1. Stop gambling and avoid making new deposits while you consider what is happening.
2. Use a time-out or self-exclusion option if one is available to you.
3. Tell someone you trust what you have been experiencing and ask them to support your decision to stop.
4. Review your finances and prioritise essential expenses, repayments and everyday needs.
5. Seek confidential advice from a qualified gambling support service or health professional.
6. If gambling is affecting your mental health or you feel unsafe, seek urgent help from an appropriate emergency or crisis service in your area.

Support, privacy and account protection

If you are concerned about your gambling, independent support is available in Australia through gambling-help services, counselling providers, financial counsellors and health professionals. These services can help you understand your options, make a plan, manage financial pressure and discuss the effect gambling may be having on you or your family. You can also ask a trusted person to help you locate support that is suitable for your circumstances.

People affected by another person's gambling can also seek help. Family members, partners, friends and other supporters may experience stress, financial difficulty or relationship problems. You are not required to manage someone else's gambling alone. Set appropriate financial and personal boundaries, protect access to essential household funds and obtain independent advice where necessary.

Protect your account

• Keep your password confidential and do not allow another person to use your account.
• Use a strong, unique password and update it if you believe it may have been disclosed.
• Review account activity and payment records for transactions you do not recognise.
• Keep your personal and payment information secure, particularly on shared or public devices.
• Log out after using your account and avoid saving login details on devices used by other people.
• Contact the available support team promptly if you suspect unauthorised access or need help applying a safer gambling restriction.

Westace Casino provides responsible gaming information to help players make informed decisions. Availability of account tools or restrictions does not guarantee that gambling will be risk-free, and you remain responsible for following applicable laws and using the controls that suit your circumstances. If you ask for a break, limit or self-exclusion, do not attempt to work around that restriction. Taking a complete break is often the safest choice when gambling is no longer enjoyable or affordable.

For further information about safer gambling settings, account restrictions or the process for taking a break, use the support options made available on the website. When contacting support, explain what assistance you need clearly. If your concern involves serious financial hardship, coercion, fraud, mental health or immediate danger, seek help from an appropriate independent professional or emergency service as soon as possible.